Warranty, Repairs, Returns, Shipping, International Orders

Warranty and Repairs

Promote Systems, LLC (PS, LLC) warrants its products against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase. This warranty only applies to the original purchaser and is non-transferrable. Proof of purchase is required for all warranty claims. If a defect exists, at its option PS, LLC will exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes PS, LLC’s property. 

Products under warranty will be repaired free of charge. Shipping charges apply*.

If the warranty has expired, we will evaluate your product and provide a quote for repairs. Shipping charges apply*.

*For shipping items back to customers, we normally use USPS Priority Mail for continental USA (usually $10.00) and USPS First-Class International for international shipments (we will provide a quote for the shipping cost). We will send you a PayPal invoice for the shipping charges.

Returns

A defective or malfunctioning product purchased directly from our website can be returned for a refund within 14 days of the original purchase, subject to a return merchandise authorization (RMA). Please visit our Support Section to request a return authorization. Returns without an RMA will not be refunded.

Returned products must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. We suggest using a trackable and insured shipping to return the products.

A 15% restocking fee may be assessed at our discretion.

All refunds will be credited to the credit card or PayPal account used to make the purchase. Please allow 7-14 business days for processing once the payment has been released.

International Orders Customs Clearance (including France)

We ship worldwide. If you have an issue with your order, please contact our support. The exact amount of shipping charge will be displayed during checkout depending on the shipping method chosen. 

Please note that the destination country customs may impose an import tax on the incoming goods when they cross the border. Unfortunately, we have no way of estimating these taxes and you may have to pay the import tax when receiving the goods. We recommend contacting your local authorities to estimate the amount of import tax. We mark our products as 'Camera Accessories' and use the following HST code: 900691. It is important to note that the final tariff due can only be determined by the customs officers in the country where the goods clear.

Please also understand that we don’t have control over customs delays. Customs in some countries hold shipments until the import duty tax is paid by the recipient. No additional notification is given when the shipment is held, and it is customers' duty to inquire with the customs. This policy may or may not apply to various countries, but we have seen this many times with France. If your shipment is going to France and is delayed, please contact Chronopost at www.chronopost.fr, or by phone at 09 69 39 13 91 (alternative number: 01 41 84 47 66).