Warranty, Repairs, Returns, Shipping, International Orders

Warranty and repairs

Promote Systems, LLC (PS, LLC) warrants its products against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase. This warranty only applies to the original purchaser and is non-transferrable. Proof of purchase is required for all warranty claims. If a defect exists, at its option PS, LLC will exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes PS, LLC’s property. 

Products under warranty will be repaired free of charge.

If the warranty has expired, we will evaluate your product and provide a quote for repairs. Shipping charges apply*.

*We normally use USPS Priority Mail for continental USA (usually $10.00) and USPS First-Class International for international shipments (we will provide a quote for the shipping cost). We will send you a PayPal invoice for the shipping charges.

Returns

A defective or malfunctioning product purchased directly from our website can be returned for a refund within 14 days of the original purchase, subject to a return merchandise authorization (RMA). Please contact us to request a return authorization. Returns without an RMA will not be refunded.

Returned products must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. We encourage using a trackable and insured shipping to return the products.

A 15% restocking fee may be assessed at our discretion.

All refunds will be credited to the credit card or PayPal account used to make the purchase. Please allow 7-14 business days for processing once the payment has been released.

Shipping issues

Please understand that once a package leaves our facility, it becomes the carrier's responsibility. We cannot be responsible for shipping or customs delays. To inquire about the status of your shipment or file a claim, please contact the carrier and your local post office or customs directly.

Shipping address errors, undeliverable address, and packages returned to sender: Packages are shipped to the address provided at checkout. Please make sure to enter an accurate shipping address. No changes can be made once an order is placed. If a package cannot be delivered due to an undeliverable address, please contact the shipping carrier directly to inquire about available options such as redirecting the package to a new address or hold for pick up. If for any reason a package is being returned to sender and cannot be rerouted/held for pick up at a carrier's office, please notify us. Once received, we will re-ship the package (shipping and handling fees for the return and new shipping apply). Please note that packages that are returned to sender may take a while to arrive.

International shipments: USPS First-Class Package International Service

The USPS First-Class Package International Service is the most affordable shipping option for international packages, however, please be aware that it doesn't provide insurance and tracking. USPS will not open investigations or accept claims for packages shipped using this method.

International orders customs clearance (including France)

Please note that the destination country customs may impose an import tax on the incoming goods when they cross the border. Unfortunately, we have no way of estimating these taxes and you may have to pay the import tax when receiving the goods. We recommend contacting your local authorities to estimate the amount of import tax. We mark our products as 'Camera Accessories' and use the following HST code: 900691. It is important to note that the final tariff due can only be determined by the customs officers in the country where the goods clear.

Please also understand that we don’t have control over customs delays. Customs in some countries hold shipments until the import duty tax is paid by the recipient. No additional notification is given when the shipment is held, and it is customers' duty to inquire with the customs. This policy may or may not apply to various countries, but we have seen this many times with France. If your shipment is going to France and is delayed, please contact Chronopost at www.chronopost.fr, or by phone at 09 69 39 13 91 (alternative number: 01 41 84 47 66).